This week, the Forrester Wave: Content material Platforms, Q1 2023 went dwell! We checked out 13 key distributors and evaluated them on 26 standards. This resulted in 3 Leaders, 7 Robust Performers, 2 Contender, and 1 Challenger. To study extra about these distributors and the way they serve their goal markets, see the entire report: The Forrester Wave: Content material Platforms, Q1 2023
What’s a Content material Platform?
Cloud content material platforms now dominate the mature market that we’ve traditionally known as enterprise content material administration (ECM). Technical choice makers and the enterprise friends they’re supporting are not on the lookout for generic doc administration methods, however want versatile, extensible platforms on which to design, develop, and deploy a variety of content-rich purposes. Tailor-made consumer experiences and integrations with important enterprise purposes and productiveness suites put content material squarely into the fashionable digital office.
Know-how Determination-makers Put money into Content material Platforms As The Tempo of Innovation Rises
In line with Forrester’s Software program Survey 1, 2022, 67% of responding software program decision-makers count on to extend their spend on ECM. The use instances, nevertheless, proceed to evolve as product roadmaps embrace clever doc extraction capabilities, allow prospects to make use of AI/ML with pre-trained fashions for frequent document-rich situations, embed content material into key collaboration channels, and expose related information and duties within the UI of main enterprise purposes, resembling Salesforce or SAP.
What Ought to Consumers Look For?
Not all distributors are perfect for each content material administration use case. Know your wants to control content material over the long run, to share and co-create content material with friends, to automate routine processes, and the place AI/ML can speed up innovation and take mundane duties off the data employee’s to-do listing. When content material platforms, do not forget that:
- Vertical experience issues. Take a look at the distributors that know the distinctive necessities of your business and which have apps and options designed to fulfill them.
- Platform breadth and depth can scale back the necessity for a number of merchandise. Search for platforms with lively and modern roadmaps that may eradicate the necessity to procure merchandise in closely-adjacent markets. If course of automation is a necessity, search for a vendor that pairs content material with sturdy workflow engines. If collaboration is essential, search for a platform with safe content-sharing and tight integrations to frequent group collaboration channels.
- Hybrid work is facilitated by content material within the cloud. After a few years of distant work, many workforces are looking for the suitable steadiness of return-to-office vs. residence workplace work. Know-how is foundational to delivering a degree enjoying discipline no matter the place an worker sits. What isn’t up for debate: entry to the data wanted to get work executed is important to a highly-engaged workforce. Discovering content material, trusting it, contributing information, and sharing paperwork securely are core capabilities delivered by content material platforms.
To study extra, check out the full report.
When you have questions in regards to the content material platforms/ECM panorama, please attain out and arrange an inquiry or steerage session. Electronic mail inquiry@forrester.com or e book an inquiry on-line.
We recognize the lively participation on the a part of the 13 distributors that we evaluated. These embrace Field, Google, GRM Info Administration, Hyland, IBM, iManage, Laserfiche, M-Recordsdata, Microsoft, NetDocuments, OpenText, and SER Group. We additionally owe an enormous “thanks” to their reference prospects who took the time to have interaction with us and supply their confidential suggestions on their platforms’ strengths and weaknesses.
